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Shipping & Returns

Shipping Policy

Items will be shipped within 2-3 working days, depending on stock availability and current volume of orders.  If items are not currently in stock we will contact you to arrange a backorder, refund or replacement item.  This process will only take place once payment is cleared into our account. 

It is the buyer's obligation to enter the correct delivery address details at the time of ordering.  If the wrong address is entered Little Things is not obliged to re-send the order to the correct address at their expense.  Although shipping will take place within 3 working days we unfortunately cannot guarantee the time of delivery.  

It is the responsibility of the customer to inform us if and order does not arrive. Once we learn, an order has not arrived, we will lodge enquiries with the courier company to ensure delivery occurs as soon as possible.  We will not be held liable for any loss or damage resulting form late delivery.

Please note, that if an item has been lost in transit, we will not despatch a replacement item immediately.  Replacement items will be despatched according to our discretion.  Without limiting the operation of any other Terms and Conditions herein, the buyer agrees that late delivery does not constitute a failure of our agreement of sale, and does not entitle the buyer to cancellation of their order.

Little Things will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place. 

Postage charges are displayed at checkout however a summary is provided here below:

 

$11.00 - $23.00 - Standard Shipping and Handling (under 5kg)

Standard Shipping is available for shipments under 5kg and within a satchel sizing limit.

 

OVERSIZE items that are over 5kg or can not fit in a satchel can not be delivered under our Standard Delivery options. Our customer service team will quote you with delivery options and prices once order is placed. We will let you know as quickly as possible the additional freight charge and delivery options available. 

 

INTERNATIONAL ORDERS- please select this if you do not live in Australia -at present Little Things only supplies to Australia and New Zealand. Our customer service team will quote you with delivery options and prices once order is placed. We will let you know as quickly as possible the additional freight charge and delivery options available. 

 

Orders are sent to our customers via a standard courier service please tick if parcels can be left unattended otherwise the purchaser must be available to sign for the delivery. 

Return & Exchange Policy

If you receive a product that you believe is damaged or not what was expected we will replace the item or create a store credit at our discretion. Returns are in accordance with manufacturer's warranty and these warranties will be honoured by LTF. Refunds, due to incorrect sizing choice or change of mind will not be issued. However if the product is returned in re-sellable condition with all original packaging, an exchange product (ie different size) will be sent where possible. It is the buyer's responsibility and cost to mail the item back to our postal address, within fourteen days, in its original undamaged condition. 

 

Little Things Farm

Attn: Exchanges and Returns

PO Box 350

Deloraine Tas 7304

 

If a return/exchange is necessary please contact us at info@ltss.com.au to arrange. Please do not place a new order for the item(s) you wish to exchange. If you place a new order costs incurred will be charged to your credit card or account. Refunds are issued as a store credit for your returned merchandise. Store credits are valid for one year from the issue date. If you are are wishing to use your store credit please contact us on info@ltss.com.au to arrange this in your payment. 

 

Please note we do not accept returns for custom orders unless faulty under the manufacturer's warranty. 

 

IMPORTANT: We do not issue refunds or honour exchanges if merchandise is sent back to us after 14 days, has been used or not in its original condition. All clearance items, custom orders and perishable items are final sale and can not be exchanged or returned. 

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